Denver Echo Executive Guest House

ABOUT US

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Afristay has named Denver Echo -Executive Guest House as Best Value Accommodation in Maseru 2019.   

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It's never been this easy to secure your stay with us using ANY bank card. Try it now by clicking on the "check availability" tab above! Safe, secure, and fast. 

Our Vision

To be a continuously responsive company by listening to, and anticipating our customers' desires whilst embracing technology and honing our home-grown hospitality.

“Service Growth Prosperity”

Our Mission

To exceed guest expectations, inspire and motivate employees, and achieve excellent financial results… 

By offering professional, personalised, flexible hospitality and service to the discerning business and leisure market.

Technology is radically shifting the way we conduct business and while the Lesotho hospitality industry still has a lot to learn from our international counterparts, at Denver Echo we have exciting plans in place to become the industry leader in this arena.

Our unwavering commitment to providing and delivering outstanding services and experiences to new and returning guests by exceeding their expectations, by recognising and acknowledging our employees’ contributions and involvement, by ensuring fair and reasonable returns to our shareholders, and by being responsible, conscientious, trustworthy, and dependable corporate citizens. 

Our Values

We are a professional, passionate, caring and empowering company that encourages innovation and engagement. We are a learning organisation committed to the retention and development of our people as an essential part of building strong, respectful and enduring guest relationships. Our staff are motivated, friendly and obsessive about enhancing the guest experience through meeting and exceeding expectations for quality service. 

Among the standards, morals, ethics, ideals, and tenets of beliefs that we strive to encourage, uphold and sustain with our managerial and service staff, is for us to be relevantly creative but eco-minded, to build lasting rapport and relationships, to always be honest and professional, to extend compassion where required, and to be responsible for our own actions.

In addition, we strive to be approachable, always truthful and sincere, to have dedicated passion for our work and duties, to co-exist as a team and to respect others irrespective of age, race and/or religion, to have courage to embrace change, and to deliver exceptional and exemplary service 24/7 to everyone and anyone who walks through our doors.

Pursuing this mission is a dedicated team of talented individuals. Knowledge and passion for exceptional, personalised service are the foundation upon which our experience is built.

Excellence

We perform at extraordinary levels. We are professional in our appearance, language, and behaviour. 

Tradition

We embrace and reflect the heritage and traditions of our location. “Khotso Pula Nala” (Peace Rain Prosperity)

Service

We consistently anticipate and are responsive to the expressed and unexpressed wishes and needs of our guests. 

Empowered

We exercise good judgment and act to create unique, memorable and personalised experiences for our guests. We own and resolve guest problems brought to our attention. 

Innovation

We continuously seek opportunities to apply creativity and improve our service and product. 

Teamwork

We aim to create an environment of lateral service so that the needs of our guests and each other.

Achievements & Systems of Value Monitoring

We endeavour to deploy the following systems to enhance our service and develop our team:

• Guest satisfaction tracking
• Employee satisfaction tracking 
• Competency system
• Standards and standard abidance tracking Performance and competence rating Incentive system
• Education and development system Financial results as measures of success 

Key Service Matrix

• Accuracy
• Check-in
• Cleanliness
• Communication
• Location
• Value
• Trips hosted
• Hospitality Target: Super-host - experience in providing great stays. 

The Neighbourhood

Denver Echo is situated in the heart of Moshoeshoe II; one of the oldest neighbourhoods in Maseru, in the 1880's King Moshoeshoe I (founder of the Basotho nation) often rode on horseback to inspect the territory from here as it is flanked on one side by the Mohokare (Caledon) river which demarcates the current border with South Africa, 2 dams (Maqalika and Japane), and vast open agricultural land and sweeping meadows on the other flanks.

Today the neighbourhood is unique in that in spite of its close proximity to the bustling hub of the capital city centre (3km); it is untouched by traffic and noise, making it a quaint tranquil oasis. Many families have lived in the neighbourhood for multiple generations making it one of the closest-nit communities in Maseru. The stand out feature of this area is that it is safe and quiet. 

This unique positioning places most areas of interest in close proximity: the Maseru Border (7.5 km), Maseru City Centre (3 km), Moshoeshoe I International Airport (23 km, 30-minute drive); The closest health services are 1.3 km (3 minutes) away. Major Roads connect you to all the above and to the North and South of Lesotho. At all times you are always minutes away from upmarket shopping centres, sports stadiums, Maseru Club/ Maseru Golf course, ’Manthabiseng Conference Centre, The Royal Palace, Government Headquarters, The Caledon ("Mohokare") River,  and the Morija Museum. Thaba Bosiu Royal Heritage is perched on the outskirts of Maseru (25km). The Great Maluti Mountains are but a constant feature throughout the country as you increase in altitude the further inland you travel. Within a 200km radius you will find Katse Dam- (Make a point to drop in at Motebong Lodge if you are in this area- Best trout and quail in Lesotho), Afriski Ski Resort, Molimo Nthuse Pony Trekking, and the Orange River to name but a few. 

Communication

If it’s your 1st time travelling to Lesotho, please note cellular /data roaming can prove challenging, therefore your cell phone and navigation tools may not operate as anticipated. To overcome cellular communication, we recommend you purchase a sim card at the port of entry if you are unable to make calls (cost +/- R10, no ID or RICA required) and some airtime (Even R20 worth can go a long way in avoiding potential headaches) - You have been warned!  

Our Impact on the Community

• Create entrepreneurs
• Create employment
• Skills development
• Utilise local resources
• Network with other industry players and partners
• Aid in developing tourist orientated activities 

OUR FACILITIES

Spacious boutique luxury suites, with an extensive complement of self-catering amenities, for discerning travellers, "digital nomads" and romance-seeking couples, looking for excellent value, located in a safe, quiet and friendly neighbourhood. 

The Space

We cater for the corporate and discerning traveller offering 5 sophisticated en-suite bedrooms and “stand-alone houses” with style, comfort, DSTV (cable/satellite), FTTH and 4G WiFi. The accommodation offering is varied to suit business, family, couples or the individual traveller. 

Combining simple elegance with the warm and congenial hospitality rooted in Lesotho traditional values, enjoy breakfast, lunch and supper in the comfort of your own home away from home prepared by our local chefs. Alternatively, lunch and dinner can be enjoyed in the many good restaurants only a short drive away from the guest house and we are always happy to guide you where to dine, shop or explore the very beautiful wonders that Lesotho has to offer. 

Guest Access

Respective guests are allotted their own stand-alone "house" within which you can be fully at home as the rooms are well appointed. There are some shared amenities which include the BBQ/Braai area and “evolving” garden. Should you require prepared meals, our on-site chefs are happy to oblige. Arrangements can be made regarding laundry (washing and ironing) in support of the local neighbourhood economy or it can be taken to the local laundromat.

Guest Interaction

As the principals, we travel quite a bit, but we have an amazing support team to ensure that all guests feel welcome, safe, and informed. 

Other Details

Our establishment is the best-kept secret in town; our intimate pool of clients remain fiercely loyal, and we trust you too will become part of our ever-growing family.

We can make arrangements for spa/masseuse services upon request. (Masseuse table on-site.) 

Business Amenities

We boast a full complement of Business-centric amenities which include:

• The Essentials: Towels, bed sheets, soap, toilet paper, and pillows
• WiFi & FTTH: 1 gig per guest house/ night complimentary. Continuous access
• Irons, hangers, Hairdryer, shampoo, laptop-friendly workspace, and smoke alarms are mandatory.  

Getting Around

There is an efficient and cost effective cab service available within minutes; David Lehloenya (+26658512668) offers a dedicated service to most of our guests, given his astute attention to time and cautious driving temperament. For more flexible (24-hour service) cab services Thabo Sello is dependable (+26656419077). 

Much of Maseru can be seen on a bicycle from here, and there are many an interesting route, to cut short the distances even further for joggers and cyclists.

Should you be in your own car in Maseru, just keep a cautious eye out for the odd overzealous ("4+1") cab driver. 

Policies and House Rules

• Check-in window: 2 PM - 10 PM
• Checkout time: 10 AM

Deposits 

• The deposit amount is 50% of the booking fee
• Deposits should be made within 48 hours or as soon as possible to avoid disappointment.

Refunds and Cancellation policy

• More than 30 days prior to arrival: cancellation fee of 20% of the deposit

  More than 7 days prior to arrival but less than 30 days: cancellation fee of 100% of the deposit

  Less than 7 days prior to arrival: cancellation fee of 100% of the booking amountReservation Preferences:

• Advance notice: Same day, until 10:00 PM
• Preparation time: None 

Booking window

• 6 months into the future

Trip Length

• Minimum stay: 1 night
• Maximum stay: 1125 nights (3 years) 

Self check-in: Building staff is available to let guests in.

Contact Ntsebo on +266 57619738 or +266 68671882 or +266 2231 5323 for concierge services. 

Rules

• Suitable for children (2-12 years)
• Suitable for infants (under 2 years)
• Not suitable for pets
• No smoking
• Parties and events allowed
• The twin garage is currently off limits. Surveillance cameras/ devices on property 

Miscellaneous Activities

In due time Denver Echo will be spun off to operate as an independent company to Lihlaba Tours and Leisure (Pty) Ltd. Greater focus will be placed on enhancing our activities at creating a tourism corridor deep into the mountains of Mokhotlong Malefiloane, affectionately named “Wakanda”, and ultimately establish a tourist-focused “African Alpine” retreat in the area. Lihlaba Tours and Leisure (Pty) Ltd is a Lesotho based company that has carried out various initiatives in the Malefiloane region of Mokhotlong with a vested objective of creating sustainable enterprises that feed into the overall objectives of building a tourist orientated haven, whilst developing and assisting the community in which it operates.  

With the advent of tourists frequenting the region, it is envisaged that a number of activities that will be spearheaded by members of the Mokhotlong community, will be coordinated by the lodge. Most if not all of these activities has the potential of increasing employment and the economic well-being of the community.

These include: 

Basotho Pony Trekking excursions: Horses will be rented from members of the community and guided tours led by the experienced horsemen Mokhotlong is famous for. The full extent of the hidden sights and wonders and places of significant historical significance explored.

Traditional dance/cultural rituals: The lodge is happy to organise for its guests to have the men, women and children of Mokhotlong exhibit their natural talent exhibited through dance, song and acting, to increase the extent of social interaction between different cultures.

Food and cultural artefacts: The cuisine Basotho are fond of can be readily sourced from the community for supply to the lodge. Local produce such as mohair products can be sold from the curios shop at the lodge.

4x4 trails/ Hiking trails/ snow hiking: the majestic mountains, including the famous “Thabana Ntlenyana” offer any hiking party an experience of a lifetime. Dinosaur relics and cave paintings in the area will continue to hold interest and the indigenous knowledge of these is priceless.

Trout Fishing: The numerous rivers, including the Senqu offer avid fishermen the opportunity to fish in serene unpolluted waters.

Whitewater rafting: The same rivers can provide a testing challenge for adventure seekers looking for a white-knuckled water experience.

Bungee Jumping; numerous cliff faces are ideal for base jumping.

Wind gliding/ model plane flying: The constant winds and uncluttered environment can give those who want to take to the skies an unrivalled vantage point.

Bird watching: There are species of bird only found in Mokhotlong that include the namesake of the region (“Mokhotlo”).

Serene getaway: One of the main attractions of the region is that it provides the ideal escape from the hurly-burly nature of urban metropolis.

Privacy Statement

This Privacy Statement applies to Denver Echo, (“Denver Echo” or “we” or “our” hereafter). It describes how Denver Echo collects and processes personal data about (potential, existing or former) Trip Providers and other business partners. This Privacy Statement, therefore, applies to personal data of owners, employees, representatives or other individuals acting on behalf of a Trip Provider or other business partners (Trip Providers, other business partners and the related individuals are hereafter together or individually referred to as "Business Partners" or "you"). A Business Partner within the meaning of this Privacy Statement may be a Trip Provider (including the provider of accommodation, attractions, park, museum, etc.), business partners enabling the reservations of Trips through their websites and/or apps or other means, including travel agencies, third party vendors and other business partners maintaining a business relationship with Denver Echo. For a better understanding of what we mean by “Trip”, “Trip Provider”, and “Trip Reservation”, please read the Denver Echo Terms and Conditions.